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Booking Terms and Conditions

How to Book

To make a booking please contact us or submit a booking request so that we can confirm the availability of your trip and the total price. 

All our trips are limited in numbers and are therefore subject to availability. Bank holidays and weekends are often busy, so whilst late bookings are welcomed book well in advance to avoid disappointment.

Payment

We normally take payment on the day of your trip prior to departure either by cheque or cash. Alternatively you can pay in advance by cheque or transfer the money directly into our account (please ask for details).

We will send you information and joining instructions for your trip, directions on how to get here, what to bring and other useful local information.

Once your booking is confirmed we guarantee there will be no price alterations or surcharges.

Changing your Booking

We will do our best to accommodate changes to your booking.  Please let us know as soon as possible as trips are often full in busy periods. 

Cancelling your Booking

If you need to cancel your booking please please let us know so that we can make you places available to others. 

Cancellations by Encounter Cornwall

We will run trips providing two or more people book (four bookings are required for National Trust trips). So your trip will run unless there are circumstances beyond our control - normally unsafe weather conditions for canoeing.

If we do cancel your trip you will be able to choose an alternative date or receive a full refund if you have paid in advance.

E-mail

Wherever possible we will supply you with your invoice, correspondence and information using email as this helps to keep trip prices down and also helps minimise our impact on the environment. However, if you are unable to receive information this way, we can use texts and post to get information to you.

Safety

Your safety and enjoyment is of prime importance to us.

As part of the booking conditions you must agree to follow the instructions and guidance provided in our information and  by our staff. In addition you must act sensibly and prudently at all times with regard to the your safety and of others and their property.

You must advise us of any medical conditions in your party that may affect their ability to paddle. 

Parental Responsibility

Parents or legal guardians of children under 18 undertake to take full responsibility for their children and supervise them at all times. To satisfy current legislation, children under 18 will not be allowed to undertake Encounter Cornwall trips without their parent or legal guardian accompanying them.

Complaints

If you do have any problems concerning your trip you should contact us immediately and we will do our best to resolve the situation immediately. If we are unable to do this, complaints should be put in writing to our office as soon as is reasonably practical and within 14 days of the end or the trip.

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